Industrial Distribution
PO Management
Purchase orders processed across US and Canada divisions
POs managed autonomously per month
Item maintenance records updated in Epicor
Company
Echelon Supply and Service
Industry
Industrial Distribution
Didero Systems
PO Management
Company Overview
01
Manual follow-up requirements across hundreds of open purchase orders
02
Supplier confirmations being missed or delayed within high-traffic inbox environments
03
Pricing discrepancies only identified later during accounting review
04
Difficulty maintaining accurate and current PO data across systems
Without a structured process for managing supplier responses and order updates, critical information was difficult to track consistently across the purchasing lifecycle.
The Process
Echelon worked with Didero to map the PO follow-up process across its US and Canada operations, including how supplier confirmations were handled, where buyers needed to stay involved, and which updates needed to flow back into Epicor. From there, Didero’s agents took on the routine coordination and follow-up, escalating exceptions to the team when human input was needed.
Didero’s system of agents connected directly into Echelon’s Epicor environment to handle PO coordination autonomously. Agents run follow-ups on open POs, flag pricing discrepancies as they happen, update item maintenance records in Epicor to maintain accurate pricing data, and synchronize delivery dates at the individual line-item level.
Autonomous Follow-Ups
Initial outreach at 48 hours, then every 24 hours, with buyer escalation only after all attempts are exhausted. Acknowledgments are strictly validated: a confirmed delivery date, ship date, and PO match are required.
Real-Time Price Checks
Price discrepancies are caught at confirmation, before reaching accounting. Corrected costs and cross-reference part numbers are written back to the ERP automatically from supplier PDFs.
Line-Item Date Sync
Delivery dates are refreshed against Echelon’s lead-time rules with every supplier update, and buyers get a daily reminder when a PO exists in Epicor but hasn’t been emailed to the supplier.
More results
More wins, by the numbers.
Waste Management & Recycling
PO Management
5,800+
Supplier follow-ups automated
Pet Health & Nutrition
PO Management, Transfer Orders, Accounts Payable & Optimization
1,000+
Operational workflows automated each year
Building Products Distribution & Manufacturing
PO Management
50%
Procurement and AP team capacity freed for strategic work (6 FTE)
