Customer Stories

Novilla

AP & Procurement Coordination

Biotechnology & Pharmaceuticals

Accounts Payable & Optimization

$50k+

Identified in invoice discrepancies during contract review per quarter

Hours

To complete invoice reviews that previously took weeks

Regions supported across the US, Australia, and India

Company

Novilla

Industry

Biotechnology & Pharmaceuticals

Didero Systems

Accounts Payable & Optimization

QUICK JUMP

The Overview

The Challenge

The Process

The Solution

With Didero

Company Overview

Novilla

Novilla is a biotechnology and pharmaceutical company developing AI-powered drug delivery technology designed to deliver active ingredients directly through the skin to the site of action. The company operates across the United States, Australia, and India, with procurement and operational workflows spanning pharmaceutical suppliers, manufacturers, CROs, and logistics providers.

What the team needed

Centralized procurement coordination for a lean team in a regulated industry.

$50k+ in Invoice Discrepancies Identified Per Quarter

What the team needed

Centralized procurement coordination for a lean team in a regulated industry.

$50k+ in Invoice Discrepancies Identified Per Quarter

What the team needed

Centralized procurement coordination for a lean team in a regulated industry.

$50k+ in Invoice Discrepancies Identified Per Quarter

The Challenge

As a lean biotech company operating in a highly regulated industry, Novilla was managing complex procurement and operational coordination across suppliers, consultants, freight providers, and manufacturing partners.

Supplier communication fragmented across large multi-party email chains

Significant manual follow-up with suppliers, freight forwarders, and logistics providers, with limited visibility into shipment status

Time-intensive reconciliation of invoices against long-form manufacturing and CRO agreements

Difficulty sourcing specialized pharmaceutical ingredients aligned with GMP and GLP requirements

The operational burden became significant enough that Novilla hired external operations consultants to help manage purchasing coordination and supplier follow-ups.

“As Head of Operations, I always have questions as to where things are and what the blockers are… Didero goes through even more detail with all the supplier-relevant emails.”

— Head of Operations, Novilla

The Process

Didero started by centralizing supplier communication and coordination into a single workflow, reducing the manual effort required to manage activity across fragmented email chains. From there, Didero’s agents expanded into more complex operational workflows, including supplier and logistics follow-ups, invoice reconciliation against long-form manufacturing and CRO agreements, and specialized supplier sourcing.

The Solution

Didero’s system of AI agents centralized procurement communication and automated coordination workflows across sourcing, operational tracking, and invoice management processes.

Unified Inbox

A unified inbox for supplier communication, giving visibility across teams instead of fragmented multi-party email chains.

Automated Follow-Ups

Supplier and logistics follow-up workflows run automatically, improving visibility into shipment status and operational blockers.

Contract Reconciliation

Invoice reconciliation against long-form manufacturing and CRO agreements, completed in hours instead of weeks.

“Didero has freed up our time from ‘we don’t need to check our invoices anymore’ so we can actually think, ‘Is this the best supplier for us?’ or ‘What else can we do with our pipeline?’”

— Novilla

With Didero, complex procurement operations require less day-to-day coordination from the team

Less time spent managing supplier emails and follow-ups

Complex invoice reviews completed in hours instead of weeks

More time for strategic supplier and pipeline decisions

With Didero, complex procurement operations require less day-to-day coordination from the team

Less time spent managing supplier emails and follow-ups

Complex invoice reviews completed in hours instead of weeks

More time for strategic supplier and pipeline decisions

With Didero, complex procurement operations require less day-to-day coordination from the team

Less time spent managing supplier emails and follow-ups

Complex invoice reviews completed in hours instead of weeks

More time for strategic supplier and pipeline decisions

With Didero, complex procurement operations require less day-to-day coordination from the team

Less time spent managing supplier emails and follow-ups

Complex invoice reviews completed in hours instead of weeks

More time for strategic supplier and pipeline decisions

“Didero and AI help us contextualize very quickly and find the relevant pieces of information so that we can make more efficient decisions. And time is everything in pharma.”

— Novilla

More results