500+ POs per month handled by agents

Building Products Distribution

PO Management, Receiving, Accounts Payable & Optimization

8,000+

Purchase orders processed in total

500

POs managed per month, on average

1,600+

Carrier invoices processed

Company

Total Home Supply

Industry

Building Products Distribution

Didero Systems

PO Management, Receiving, Accounts Payable & Optimization

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The Overview

The Challenge

The Process

The Solution

With Didero

Company Overview

Total Home Supply

Total Home Supply is an online retailer and nationwide distributor of HVAC and home comfort products, including air conditioners, heaters, fireplaces, mini-splits, PTACs, water heaters, and gas logs. With large purchasing volumes and operational workflows spanning procurement, freight, and invoicing, the business needed a more reliable way to manage supplier coordination and maintain accurate records across systems.

What the team needed

Reliable supplier coordination and accurate records across procurement, freight, and invoicing.

8,000+ Purchase Orders Processed

What the team needed

Reliable supplier coordination and accurate records across procurement, freight, and invoicing.

8,000+ Purchase Orders Processed

What the team needed

Reliable supplier coordination and accurate records across procurement, freight, and invoicing.

8,000+ Purchase Orders Processed

The Challenge

The Total Home Supply procurement and operations teams were handling hundreds of purchase orders alongside complex freight and billing workflows, much of it manual.

High volumes of supplier follow-up activity across open purchase orders

Pricing inconsistencies between purchase orders and invoices

Reliance on proprietary vendor portal workflows

Freight and billing processes requiring multiple audit and validation stages

These workflows created significant administrative overhead while increasing the risk of delayed updates and inaccurate financial records.

The Process

Total Home Supply began with a focused purchase order automation initiative, with the first workflow going live just over a month after kickoff. Shortly after launch, additional suppliers were brought into scope as the team expanded Didero’s role across PO creation and management activities.

As adoption grew, the scope expanded beyond PO management to additional suppliers, carriers, and operational workflows across freight and invoicing.

The Solution

Didero’s system of agents took on procurement and invoice coordination across the company’s purchasing operations. AI agents now automate supplier follow-ups, detect pricing discrepancies between POs and invoices in real time, handle freight receiving and invoice entry directly into NetSuite, and connect vendor portal workflows into the ERP. For example, when a supplier misses an expected ship date, Didero’s agents automatically follow up for an updated delivery commitment, track the response, update NetSuite with the latest information, and escalate to the Total Home Supply team only if intervention is required. On the accounts payable side, agents continuously compare incoming invoices against the original PO and receiving records. If a price discrepancy is detected, the invoice is flagged immediately and routed to the appropriate owner for review before payment can proceed.